We
achieve the goals
set by our customers
through repairing
onsite, remotely
via modem or back
at the bench. Built
around this core
are a menu of services
that our customers
can select from.
We are on call 24/7
every day of the
year and have contracts
with a call out
as short as 3 hours.
Service Level Agreements
are set by our customers
and so no two are
the same. Our aim
is to achieve a
greater than 90%
first time fix for
all products we
support in the field.
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