We
are partnered
by UTL one
of the UK's
largest distribution
and logistics
companies
who provide
us with Field
Stores and
part shipment
locations.
These allow
our Engineers
to replenish
their vehicle
stock daily
Our Call
Centre in
Oxford provides
call logging
and event
management,
technical
call qualification
and engineering
support. Aclaim,
ACL's
call management
system allows
us to plan
and forecast
service calls,
knowing the
right part
is with the
right engineer
for the right
time.
Where possible
we also utilise
any existing
warranty on
a failed product
to provide
our customers
with the most
cost effective
repair or
service
contract.
With an extensive
workshop facility
in Oxford
we are also
able to
provide additional
services such
as pre-installation
configuration
and testing.
Within ACL
is a team
of experienced
managers who
work closely
with
customers
and engineers
to ensure
agreed expectations
are met.
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